FAQs
1.Where is Seductiva located?
Seductiva products are available inside selected Shosha Vape stores across New
Zealand.
Use our convenient Store Locator to find your nearest Seductiva Stores and browse
our range of premium adult toys and pleasure products in person.
2. Do you offer Click & Collect?
At this stage, Seductiva does not offer Click & Collect.
All orders placed through Seductiva.co.nz are shipped directly to your doorstep in
plain, discreet packaging — ensuring privacy and convenience.
3. How can I track my Seductiva order?
Once your order is dispatched, you’ll receive a tracking email with all the details.
Didn’t get one? No problem — simply track your parcel on our website using your order or tracking number.
4. Can I check if a Seductiva store has a product in stock?
Our in-store range can vary from what’s available online, and we don’t currently have
real-time stock visibility.
For accurate product availability, contact your nearest store directly using our store
locator.
5. Do you sell Viagra, Cialis, poppers, or aphrodisiacs?
No, Seductiva does not sell prescription medication, pills, or poppers.
We focus solely on body-safe, non-medicated adult toys that enhance pleasure naturally.
6. Is Seductiva’s packaging discreet?
Yes! All orders are shipped in plain, unbranded boxes or courier bags with no
reference to Seductiva or adult products.
Your privacy is 100% guaranteed from checkout to delivery.
7. Will my credit card statement show “Seductiva”?
No. Purchases appear under a neutral business name to maintain your complete
discretion and peace of mind.
8. How does Seductiva protect my privacy?
Your privacy is our top priority.
All personal and payment information is encrypted and securely stored, and we
never share or sell data to third parties.
9. How long does Seductiva delivery take?
Orders are usually dispatched within 24 hours (Monday–Friday).
• NZ Urban Delivery: 1–2 working days
• NZ Rural Delivery: 2–4 working days
• International Shipping: 7–12 business days (from our overseas warehouse)
You’ll always receive tracking once your parcel is on the way.
10. Do you ship internationally?
Yes — Seductiva ships discreetly worldwide!
International shipping times and rates vary by country and will be clearly displayed at
checkout.
11. My order hasn’t arrived — what should I do?
If your tracking hasn’t updated for a few days, or your parcel appears lost, please
contact our customer support team.
We’ll investigate promptly and ensure your order is delivered or replaced.
12. Can I return or exchange a sex toy?
Due to hygiene regulations, we cannot accept returns once a product has been
opened or used.
If your item arrives faulty or damaged, contact us within 7 days, and we’ll arrange a replacement or refund.
13. What are the best sex toys for beginners?
If you’re new to sex toys, start with simple, body-safe options like:
They’re easy to use, discreet, and perfect for exploring what feels best for you.
Browse our Beginner’s Collection to get started.
14. Are Seductiva’s toys safe to use?
Absolutely. Every product we stock is made from high-quality, body-safe materials
such as medical-grade silicone, ABS plastic, and stainless steel.
We never sell toys containing phthalates or unsafe materials, unless clearly
disclosed.
15. How do I clean my sex toys?
Clean your toys before and after every use using warm water and a mild, fragrancefree soap or a toy cleaner.
Dry them completely and store in a cool, dry place away from sunlight.
16. Should I use lubricant with my toys?
Yes! Lubricant enhances both comfort and pleasure.
Always use water-based lubricant with silicone toys, as silicone-based lubes can
damage the material.
17. How do I choose the right toy for me?
Think about what type of stimulation you enjoy — clitoral, internal, anal, or couples
play.
Use our online filters and guides to help find the perfect fit based on your preferences and experience level.
18. Are Seductiva toys waterproof?
Many of our vibrators and toys are waterproof or splashproof, perfect for bath or
shower play.
Always check the product description to confirm water resistance before use.
19. How often should I charge my vibrator?
Most rechargeable vibrators provide 1–2 hours of playtime per charge.
Use the included USB cable and avoid overcharging to extend battery life.
20. Can I use a condom with a sex toy?
Yes — using a condom on a toy improves hygiene, especially if sharing or using it for
anal play.
It’s a simple way to keep your toys clean and body-safe.
21. Are sex toys normal in relationships?
Definitely! Many couples use sex toys to enhance intimacy and communication.
They can help you explore new sensations together and keep the spark alive.
22. Do sex toys improve sexual health?
Yes. Regular use can increase blood flow, improve arousal, and boost sexual
confidence.
They also help you understand your body and pleasure preferences better.
23. Can I use sex toys during pregnancy?
In most cases, yes — but it’s always best to consult your healthcare provider first.
Choose gentle, body-safe toys and avoid anything that causes discomfort or deep
vibrations.
24. Why shop with Seductiva?
Seductiva is one of New Zealand’s trusted adult toy brands, offering discreet
delivery, high-quality materials, and expert customer care.
Explore our full range of vibrators, couples toys, Dildos, lubricants, and pleasure
accessories designed to bring confidence and connection into your sex life.