Shipping policy
Will my order be shipped discreetly?
Yes, we understand the importance of privacy. All orders are shipped in plain packaging with no mention of the contents or our company name.
Where are my orders shipped from?
Most orders are shipped from New Zealand. and orders are shipped right from our warehouse here in Auckland. In some instances, your order may be shipped from one of our stores if stock is not available in our warehouse. Additionally, some orders might be fulfilled from our China warehouses to ensure timely delivery.
How long does shipping take?
- Delivered from New Zealand
Non-rural: 1-2 working days
Rural: 2-4 working days
- Delivered from China
To Australia：3-7 working days
To New Zealand：7-12 working days
To America：7-12 working days
Do you ship to other countries?
Yes, United States, Canada etc.
Are all parcels tracked?
Yes. All parcels shipped are tracked. Please do not share your tracking number with others. We are not liable for any unauthorized changes made on your parcel.
What courier provider do you use to ship my parcel?
- New Zealand warehouse
We use NZPost for all parcels shipped to a New Zealand address and DHL for all parcels shipped to an Australian address.
- Oversea warehouse
We use others express for all parcels shipped
Do you offer Saturday or Same Day delivery?
We do not offer these services.
Why do you ship from your stores?
To provide our customers with the largest range possible, we may elect to ship your order from one of our stores if the product is not available in our warehouse. For more information, please visit our FAQ
